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To be eligible for a return, the item must be returned within 30 days of the original purchase.  It must be unworn and if it was altered per the customer's request the fees for the alteration will remain the responsibility of the customer.  All Custom and Special Order items are not returnable or exchangeable. All Special Orders are defined as any jewelry item, watch, or gift item ordered that is not part of the Diamond Showcase’s regular inventory or an inventory item altered at the customer’s...

All fine jewelry is covered under our quality guarantee and limited warranty. We guarantee all of our custom work and jewelry created in-house to be free from defects in workmanship and materials for five years. To remain eligible for this warranty, you must have your jewelry inspected by our store or another authorized representative every 6 months. Any precious gemstones are covered under our Diamond and Gemstone Guarantee. This guarantee does not cover damage caused by accident, abuse, misuse, misapplication, normal or excessive wear and tear, loss, theft, or unexplained disappearance of your fine jewelry. For brand-name and designer jewelry, please refer to the brand's warranty and guarantee. Different brands have warranties specific to their pieces; please reach out to us if you have any questions.